Privacy Policy

VoiceDesk AI ("VoiceDesk," "we," "our," or "us") provides AI-powered receptionist services that help businesses answer calls, collect customer information, route conversations, and manage business communications.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, applications, and related services.

VoiceDesk AI was initiated on August 1, 2026, and is operated by 13452441 Canada Inc..

Account Information

We may collect:

• Name
• Business name
• Email address
• Telephone number
• Billing information
• Account credentials

Customer Communication Data

When the VoiceDesk service is used, we may collect:

• Caller names
• Caller telephone numbers
• Call timestamps
• Conversation transcripts where enabled
• Messages left for a business
• Business configuration settings
• Call-related metadata

Call recording is not assumed to be universally enabled; conversation transcripts are collected only where enabled for the relevant configuration.

Technical Information

We may automatically collect:

• IP addresses
• Browser information
• Device information
• Operating system information
• Session information
• Diagnostic information
• Usage information

We may use information to:

• Provide and operate VoiceDesk
• Authenticate users
• Process subscriptions and payments
• Configure and support customer accounts
• Improve system performance and reliability
• Respond to support requests
• Protect against fraud, misuse, and unauthorized access
• Maintain security
• Comply with applicable legal obligations

VoiceDesk uses artificial intelligence technologies to process customer interactions and provide receptionist functionality.

AI-generated responses may occasionally be incomplete, inaccurate, or unexpected.

Customers are responsible for reviewing their business configuration and ensuring that information provided to callers is appropriate and accurate.

VoiceDesk should not be used as the sole source of information for emergency, medical, legal, financial, or other high-risk decisions.

We may use third-party service providers to help operate VoiceDesk, including providers supporting:

• Cloud infrastructure
• Telephony
• Artificial intelligence processing
• Email delivery
• Payment processing
• Security
• Analytics
• Customer support

These providers may process information as necessary to provide their services to VoiceDesk.

We retain information for as long as reasonably necessary to:

• Provide VoiceDesk services
• Maintain account and operational records
• Protect the security and integrity of the platform
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information, customer configuration, legal requirements, and operational needs.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

VoiceDesk may use service providers located in Canada, the United States, or other jurisdictions.

As a result, information may be stored or processed outside the jurisdiction where it was originally collected and may be subject to the laws of those jurisdictions.

Subject to applicable law, individuals may have rights relating to their personal information, including the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of information where applicable
• Withdrawal of consent where legally permitted

Requests may be submitted to privacy@usevoicedesk.com.

VoiceDesk is intended for business use and is not directed toward children.

We do not knowingly market VoiceDesk directly to children.

We may use cookies and similar technologies to:

• Maintain authenticated sessions
• Provide website functionality
• Protect the website and platform
• Understand website performance and usage

The final cookie and analytics implementation should remain consistent with this Policy.

We may update this Privacy Policy periodically.

When we make material changes, we may update the effective date and provide additional notice where appropriate.