FAQ
Frequently asked questions
Straight answers about how VoiceDesk handles your calls.
Frequently asked questions
What is VoiceDesk AI?
VoiceDesk is an AI receptionist platform for businesses that need help answering and managing customer calls.
Does VoiceDesk answer calls 24/7?
VoiceDesk can handle calls according to the availability and business-hour rules configured for your business.
Does VoiceDesk replace my phone number?
That depends on your onboarding configuration. Businesses keep their existing number and forward calls, or set up a VoiceDesk-managed number — your setup determines how calls are routed.
Can VoiceDesk transfer calls?
Yes, where transfer routing has been configured.
What happens after a call?
Call information is recorded in the VoiceDesk dashboard according to the enabled features.
Can I customize what the receptionist says?
Yes. Business information, greetings, and call behavior are configurable.
Can it take messages?
Yes.
Does it sound like a phone menu?
No. VoiceDesk uses conversational AI rather than requiring callers to navigate a traditional IVR for the normal AI call experience.
Is there a free trial?
No. VoiceDesk currently offers guided demonstrations and onboarding.
What industries do you support?
VoiceDesk is built for service businesses, real estate and property, professional services, and consumer and local businesses. See the Industries page for the full list.
Do you support healthcare businesses?
Dental and Veterinary are not part of the current launch scope.
How much does VoiceDesk cost?
Plans start at $99/month. See the Pricing page for current plans.
Have a question we didn't answer?
Talk to the VoiceDesk team directly and see how the platform fits your business.